Return Policy

We want you to love every Anders Ruff Design Co. purchase. If something isn't quite right, we're here to help!

Purchases from Retailers & Boutiques

If you purchased your item through a boutique, retailer, Etsy, TikTok Shop, Amazon, Faire, or any other third-party marketplace, please contact the original place of purchase directly for assistance with returns, exchanges, or order questions.

Because these sellers manage their own orders, inventory, and return policies, Anders Ruff Design Co. is unable to process returns, exchanges, or refunds for purchases made through third-party sellers.

Purchases from Anders Ruff Design Co.

Eligible items purchased directly from us may be returned within 14 days of delivery.

To be eligible for a full refund, items must be:

  • Returned in their original packaging
  • Include all original accessories and components
  • In new, unused condition

Please note: Mahjong tile sets have a separate return policy due to the collectible nature of the product.

Mahjong Tile Set Return Policy

Our Mahjong tile sets are thoughtfully designed collectible pieces and become final sale once opened.

We gladly accept returns on unopened tile sets within 7 days of delivery, provided that:

  • The tiles remain sealed in their original shrink wrap
  • All original accessories, inserts, dice, dice pouch, information cards, and packaging are included
  • The set is returned unused and in its original condition

Approved tile returns are subject to:

  • $35 restocking fee
  • Customer-paid return shipping costs

Opened tile sets are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.

For current collections, individual replacement tiles may be available based on inventory. For retired or discontinued collections, we'll do our best to locate a replacement, but availability cannot be guaranteed.

Opened Items

Eligible opened items (excluding defective merchandise) may be returned within 14 days of delivery and are subject to a 15% restocking fee. Store credit may be issued based on the condition of the returned item.

Final Sale Items

The following items are considered final sale and are not eligible for return or exchange unless they arrive damaged, defective, or incorrect:

  • Made-to-order or personalized items created especially for you
  • Opened Mahjong tile sets
  • Gift cards
  • Items marked Final Sale at the time of purchase
  • Clearance or closeout merchandise
  • Sale or promotional items (unless otherwise noted)

If your final sale item arrives damaged, defective, or incorrect, please contact hello@andersruff.com within 7 days of delivery.

Return Authorization

All returns must be approved before they are sent back to us.

To request a return, please email hello@andersruff.com with:

  • Your order number
  • The item(s) you'd like to return
  • The reason for your return
  • Photos of the defective item (if applicable)

Returns sent without prior authorization may be refused.

Return Shipping

Unless your item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Please do not return products until your return request has been approved and return instructions have been provided by our team.

Refund Processing

Once your return has been received and inspected, we'll notify you as soon as it has been processed.

Approved refunds will be issued to your original method of payment within 5–10 business days. Please note that your financial institution may require additional time for the refund to appear on your account.

Damaged, Defective, or Incorrect Orders

Every Anders Ruff product is thoughtfully designed with custom artwork and premium materials. Slight variations in color, finish, texture, or pattern may naturally occur and are considered part of the character and quality of each piece, rather than defects.

If your item arrives damaged, defective, or incorrect, please contact hello@andersruff.com within 7 days of delivery with:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item and packaging

Once reviewed, our team will determine the best resolution, which may include a replacement, store credit, or refund.

Holiday Returns

Shopping for the holidays? We've got you covered!

Purchases made between Thanksgiving and Christmas are eligible for an extended return window of 14 days following Christmas, provided they meet the return eligibility guidelines outlined above.

Shipping Disclaimer

Anders Ruff Design Co. is not responsible for carrier shipping delays, packages marked as delivered by the carrier, or orders shipped to an incorrect address entered at checkout.

We encourage customers to carefully review their shipping information before placing an order and to contact the shipping carrier directly for packages marked as delivered but not received.