Policies

ANDERS RUFF POLICIES

Anders Ruff products are offered as printable items.  All of our designs are emailed as a digital printable file.  Invitations are available in PDF or JPG format.  Packages are all available in PDF format only. 
We do offer professional printing services on 5x7 and 4x8 items.  See the respective listings for printing service options.

Customized Printable Items
If you are ordering a printable item that includes customization, the file will be emailed to the email address that you noted in the checkout process or registration process.  If you are wanting the files sent to a different email address, please note that in the comments section at the end of the checkout process.

If you are ordering a printable product that is an "instant download", you will be emailed a link for you to download your printables one time.  Please be sure to save your file.

Copyright
Our designs that are formatted as PDF files are locked and cannot be edited.  They are only editable by Anders Ruff. If you are needing blank labels customized with names or food titles, please contact us and we can help you for a small fee.

Refund/Return policy
Due to the nature of our graphic design work, we do not offer refunds.  We always strive for 100% customer satisfaction.

Design Accuracy
We strive to make sure the information we customize on our printable designs is 100% accurate and matches the information you submit.  Due to the nature of the product, it is the client's responsibility to review and check all spelling, details and information on the designs before printing.  We are happy to fix the designs to reflect accurate party information.  Please review the designs carefully.  Once a design is approved and receipt is confirmed through Anders Ruff, print mistakes are the client's responsibility.  If printing through our professional printing service, we will only send the design to print once the client approves the design.

Turnaround Time for Printable Designs
Our turnaround time for emailed printable designs is within 3 business days for customized orders, unless you purchased the rush option for your items.  Rush service is <24 hour turnaround from the time we receive the complete information needed for the design. We cannot begin the work until we have all of your party information and photograph (if applicable) and the turnaround begins when we have complete informaton to create your designs.  If you order and later decide you need rush service, please email us directly at sales@andersruff.com


If you do not receive your digital printable file in your email within the turnaround timeframe, it is likely that the email with your design went to your spam box. Please check your spam and notify us if you do not see an email from our design editors with your order.  We will happily resend the file. 

Color Output
Colors vary from screen to screen.  Monitor colors may show different than printed output.  Print quality varies from printer to printer and so we cannot guarantee color output on digital files. Paper type and printer settings can afffect your color output and may need to be adjusted. We recommend ink jet printing on photo paper at home to get colors are close to the images of our designs shown.  Laser printing can produce colors slightly darker than your screen.

Accuracy on Customized Printable Designs
Please make sure you proof all of the info on your order before you print. Once you have approved your file, you are agreeing that all of the information is accurate. (Including Day, Date, Time, Names, Punctuation, Spelling, Grammar and any and all text)

Color Changes
We do offer custom color changes on most of our designs in the shop for an additional fee.  Please check with us before ordering a color change.  Due to the complex nature of some of our designs, we cannot always offer custom color changes. 

Instant Downloads / DIY Collections
You will be able to download the printable collection instantly upon purchase.  The file is available to be downloaded 1 time.

**Terms of Use**
All of our designs are for personal use only.  Mass production, commercial use, file sharing and selling of these files is not permitted. All rights reserved by Anders Ruff Custom Designs, LLC.  Copyright Anders Ruff Custom Designs, LLC.


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